All policies and procedures relating to the CQC responsive Key Line of Enquiry (KLOE) are located in this section. 

Staff are required to familiarize themselves with these documents to ensure we meet individual needs and respond appropriately to changing circumstances.

📋 What you'll find here:

• Person-centred care planning
• Meeting diverse needs policies
• Complaints and compliments procedures
• Transition and discharge planning
• Accessibility and reasonable adjustments
• Service user feedback and involvement
  
  

For questions or clarification, please contact your line manager or the Quality & Compliance team.