Quality, Safeguarding and Governance
Inclusive Care Options Ltd is registered with the Care Quality Commission (CQC) to provide the regulated activity of Personal Care. The service was registered on 17 October 2024 and has not yet been inspected or rated.
How CQC Assesses Us
CQC’s Single Assessment Framework evaluates providers across five key questions and 24 topic areas. Here is what each means for the people we support.
Safe
“I feel safe and am supported to understand and manage any risks.”
Ryan Spears is our Clinical and Safeguarding Lead. Safeguarding concerns can be raised through our main telephone number or support email and are handled under the organisation’s safeguarding procedures. Staff are expected to follow person-centred, least-restrictive practice.
Effective
“I am supported by people who listen carefully, so they know what matters to me.”
We use person-centred assessments, agreed care plans and appropriate clinical input where health needs are involved. Decisions about care and support follow consent and Mental Capacity Act requirements, with relevant professionals involved where needed.
Caring
“I am treated with respect and dignity.”
Staff matched to Service Users by skills, personality, and interests. Our values — Compassionate, Committed, Competent, Integrity — guide every interaction. Privacy, confidentiality, and personal identity respected in every home.
Responsive
“I have care and support that is co-ordinated, and everyone works well together and with me.”
Support is planned around the person’s needs, communication, preferences and goals. Feedback is welcomed through conversations, reviews and the complaints process.
Well-Led
“The people who support me are well trained and know what they are doing.”
Clear leadership responsibilities: Siobhan McErlean is Registered Manager and Nominated Individual. Ryan Spears is Clinical and Safeguarding Lead.
Our ways of working
Partnership Working
We can work with local-authority teams, NHS professionals, GPs, therapists, pharmacists, advocates, families and unpaid carers where this is relevant to the person’s support plan.
Actively Seeking Feedback
Raise a safeguarding concern with Ryan Spears, Clinical and Safeguarding Lead, by calling 0800 246 1434 or emailing support@inclusivecareoptions.co.uk. If someone is in immediate danger, call 999. You can also contact the relevant local authority: Westminster Adult Social Care — 020 7641 2176 or adultsocialcare@westminster.gov.uk; Hammersmith & Fulham Adult Social Care — 0800 145 6095 (Monday to Friday, 8am–6pm) or 020 8748 8588 out of hours; Barnet Social Care Direct — 020 8359 5000 (Monday to Friday, 9am–5.15pm), 020 8359 2000 out of hours, or socialcaredirect@barnet.gov.uk.
Regular Audits
We review care plans, medication records, safeguarding, consent, staff competency, recruitment and incident information as part of quality monitoring. Findings are used to identify and track improvements.
Complaints can be raised by calling 0800 246 1434 or emailing support@inclusivecareoptions.co.uk. We will explain our complaints process, investigate the concern and provide an outcome. Once our complaints process has been completed, anyone who remains dissatisfied can contact the Local Government and Social Care Ombudsman free of charge on 0300 061 0614 or at www.lgo.org.uk/adult-social-care. The Care Quality Commission cannot investigate individual complaints, but it welcomes information about registered services on 03000 616161 or at www.cqc.org.uk/contact-us.
Clinical Oversight
Nurse-led governance supports assessment, risk management, staff competency, care-plan review and escalation where healthcare needs are involved. Day-to-day support is delivered by trained care workers; delegated healthcare tasks are carried out only when included in the person’s plan and supported by suitable professional instructions.
Continuous Improvement
We use feedback, incident review, supervision, audits and care-plan reviews to identify where practice can improve. Actions are recorded and followed up through the organisation’s governance arrangements.
Equality, Diversity & Inclusion
We make reasonable adjustments to communication and information where needed. This may include Easy Read, large print, translated information or changes to how meetings and visits are arranged.
Staff Training
Training and competency assessment are matched to each role and the needs of the people supported. Core topics include safeguarding, the Mental Capacity Act, medication, infection prevention and person-centred practice, with additional skills assessed where a care plan requires them.
Verified Specialist Insurance Cover
Inclusive Care Options Ltd holds Aviva domiciliary-care insurance arranged through Gallagher. Current cover includes: Employers’ Liability — £10 million for any one event; Public & Products Liability — £10 million for any one incident; and Professional Indemnity — £2 million in any one policy period. Public & Products Liability includes an extension for errors and omissions in the provision of care and medication.
The current policy expires on 24 December 2026. Cover remains subject to the policy’s terms, conditions and exclusions. Policy evidence can be provided to commissioners or funding bodies on request, and proposed activities are checked against the applicable cover before support begins.