Our Policy and Procedures

KEY DOCUMENTS FOR ALL STAFF :

Training & Compliance

All staff are required to keep their mandatory training up to date as a condition of employment and to meet CQC regulatory standards. Some courses must be renewed annually including:

✅ Fire Safety
✅ Moving & Handling
✅ Infection Prevention & Control 
✅ Basic Life Support
✅ Infection Prevention & Control
✅ Medication Administration

Others are required every three years, including:

✅ Safeguarding Adults
✅ Safeguarding Children
✅ Mental Capacity Act & DoLS
✅ Equality & Diversity
✅ Data Protection
✅ Mental Capacity Act & DoLS
✅ Oliver McGowan Training on Learning Disability and Autism


If your training is due or approaching expiry, please speak to your line manager or refer to the timetable below.

Staff Wellbeing and Support

 

Inclusive Care Options is committed to promoting the health, safety, and wellbeing of all employees. The organisation recognises that working in health and social care can be physically demanding and emotionally challenging. It is therefore important that staff are able to access appropriate support to maintain their wellbeing and continue to work safely and effectively.

Employee Assistance Programme (EAP)

Staff have access to the Aviva Employee Assistance Programme (EAP), offering confidential counselling, legal and financial support.


Call 0800 015 5630 to access this service.

Occupational Health Support


If you are experiencing health or wellbeing concerns that may affect your work, please notify Clinical Lead Ryan Spears or email us.

All concerns will be handled sensitively and confidentially.

Stress and Burnout


The demands of care work can be challenging. If you are feeling under pressure, please speak to your line manager early so we can support you.

Help is also available through our Employee Assistance Programme.

Peer Support



We encourage staff to lean on colleagues, line managers, and supervision sessions for support.

An open and respectful culture is at the heart of how we work.

Additional Wellbeing Measures

The organisation may also support staff wellbeing through:

  • regular supervision and wellbeing discussions

  • debriefs following difficult incidents or shifts

  • informal check-ins by managers

  • buddy support for new employees

  • signposting to external support agencies and wellbeing resources

  • consideration of flexible working arrangements where operationally possible

Management Responsibility

Managers are responsible for fostering a supportive working environment, monitoring staff wellbeing where concerns are identified, and signposting employees to appropriate internal or external sources of support.

Staff Responsibility
Employees are encouraged to take reasonable steps to look after their own wellbeing and to seek support promptly where needed. Staff should also raise concerns where they believe stress, fatigue, or ill health may affect their own safety, the safety of colleagues, or the quality of care provided.

Useful Contacts

Contact: Details:
RM: Siobhan Mcerlean Tel: 0800 246 1434
rm@inclusivecareoptions.co.uk
On-call manager: Tel: 0800 246 1434
Human Resources / Payroll workforce@inclusivecareoptions.co.uk
Aviva EAP helpline 0800 015 5630
Samaritans 116 123 (free, 24/7)
Clinical & Safeguarding Lead Ryan Spears Tel: 07455001000
Local Authority Contact: Safeguarding Adults team
Hammersmith & Fulham 0800 145 6095
Kensington & Chelsea 020 73613013 / Out of hours 0207 373 2227
Westminster 0207 6412176 / Out of hours 0207 641 6000
Local Authority Safeguarding Children team As Above
Police 999 emergency / 101 non-emergency
NHS 111 Tel: 111 - for non-emergency health concerns about a service user
Protect (formerly Public Concern at Work) Tel: 020 3117 2520,