No. You can enquire about virtual support as a standalone service, or alongside care from ICO or another provider. We assess each person’s needs before agreeing a package.

We can include agreed reminders where remote prompting is suitable. We do not physically administer medicines, prepare food or help someone swallow. If there is uncertainty about a medicine, staff follow the agreed escalation plan rather than advising an extra dose.

It depends on the person’s needs, communication and available physical support. We will discuss what is possible and confirm whether the service is appropriate and available. Someone who needs immediate intervention, physical assistance or support with wandering may need in-person care instead.

Before support begins, we agree a missed-contact and escalation plan. Depending on the concern, this may involve our UK team, an agreed contact or an appropriate external service. We cannot guarantee an external service’s response time. Home attendance is only included if separately agreed.

Not for a telephone check-in. For video and night support, we agree when a camera is needed and what it shows. Your preferences and privacy matter. Any observation must be specifically assessed and agreed; the service cannot promise to notice every event.

Yes, family can help arrange or pay for support. The person receiving support remains involved, and information is shared with their agreement or another lawful basis. Paying for a service does not automatically give access to private conversations.

You can ask to change or stop your support. We will explain availability, cancellation and refunds before you book. Essential escalation is included in your plan; physical care, equipment and extra booked contact are quoted separately where required.