Terms Of Service

Last updated: 14 September 2026

1. About these terms
These terms govern use of www.inclusivecareoptions.co.uk. By using this website, you agree to these terms. If you do not agree, please stop using the website.

2. About Inclusive Care Options
Inclusive Care Options Ltd is a company registered in England and Wales.
Company number: 15347262
Registered office: 31 Crocus Field, Dollis Valley Way, Barnet EN5 2UA
Email: contact@inclusivecareoptions.co.uk
Telephone: 0800 246 1434
CQC location ID: 1-20091308619

We are registered with the Care Quality Commission to provide the regulated activity of Personal Care. Our CQC profile is available at https://www.cqc.org.uk/location/1-20091308619.

We provide adult social care for people aged 18–65 inclusive who may have learning disabilities, autism and complex needs. Our core service areas are Westminster, Hammersmith & Fulham and Barnet, with other areas considered case by case.

3. Website information
This website provides general information about our organisation, services and referral routes. It does not provide medical, legal or other professional advice. Information on the website is not a substitute for an individual assessment, professional advice or emergency assistance.

We take reasonable care to keep information accurate and current, but service availability, staffing, eligibility and the support we can safely provide depend on individual assessment and may change.

4. Care and support services
Website content does not create a contract for care or support. Any service is subject to assessment, availability, funding or commissioning arrangements, risk review and a separate written agreement. We may decline a referral where we cannot safely or lawfully meet the person’s needs.

If someone is in immediate danger or needs urgent medical help, call 999. This website and its forms are not monitored as an emergency service.

5. Acceptable use
You must use this website lawfully. You must not:
• damage, disrupt or interfere with the website or another person’s use;
• attempt unauthorised access to the website, systems or data;
• introduce malware or harmful material;
• submit information you know is false, unlawful or misleading; or
• use website content in a way that infringes another person’s rights.

6. Referral and contact forms
Please provide only information that is relevant to the enquiry. Do not use a basic website form to send unnecessary detailed clinical records or urgent safeguarding information. We explain how we use personal information in our Privacy Policy at https://www.inclusivecareoptions.co.uk/privacy-policy.

Submitting a form does not guarantee acceptance of a referral or availability of support.

7. Intellectual property
Unless otherwise stated, website text, branding, design and original materials belong to Inclusive Care Options Ltd or are used with permission. You may view and print reasonable extracts for personal, non-commercial use. You must not reproduce, republish or commercially exploit our content without permission, except where the law allows.

8. Third-party links
Links to external websites are provided for information and convenience. We do not control third-party content, availability, privacy practices or security and are not responsible for them. A link does not necessarily mean that we endorse the organisation or its services.

9. Privacy and cookies
Our use of personal information is explained in our Privacy Policy at https://www.inclusivecareoptions.co.uk/privacy-policy. Information about cookies and available choices is set out in our Cookie Notice.

10. Website availability and security
We aim to keep the website available and secure but cannot promise uninterrupted or error-free access. We may change, suspend or withdraw parts of the website for maintenance, security or operational reasons.

11. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that, Inclusive Care Options Ltd is not responsible for loss caused by reliance on general website information instead of obtaining an individual assessment or appropriate professional advice, or for loss arising from circumstances outside our reasonable control.

12. Accessibility
We want the website to be usable by as many people as possible. Please see our Accessibility Statement or contact us if you need information in an alternative format or encounter an accessibility barrier.

13. Changes
We may update these terms when our services, website or legal requirements change. The latest version and review date will be published on this page.

14. Governing law
These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory rights that apply to you.

15. Contact
Email: contact@inclusivecareoptions.co.uk
Telephone: 0800 246 1434
Registered office: 31 Crocus Field, Dollis Valley Way, Barnet EN5 2UA